Shipping and Delivery Policy
At Turiya, we strive to ensure a seamless and delightful shopping experience for our customers. Please review our shipping and delivery policy below:
Processing Time:
- Orders are typically processed and shipped within 1-3 business days of placement, excluding weekends and holidays.
- Custom orders or high-volume purchases may require additional processing time. We will notify you promptly if this is the case.
- Please Note : These processing times do not include the amount of time your package will be in transit with the shipping carrier. Usually the orders get delivered within 3 - 7 business days.
Shipping Methods:
- Our usual shipping partner is Shiprocket.
- If there are any technical issues, then we might choose to ship with another shipping carrier like Bluedart, Delhivery or any such similar carriers.
Shipping Rates:
- We understand that no one likes to pay for shipping! This is why we apply a nominal charge and offer free shipping for orders above ₹999.
Shipping Destinations:
- We currently ship to addresses only within India.
Order Tracking:
- Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
- You can track the status of your shipment using the provided tracking number through the carrier's website.
Shipping Delays:
- While we strive to deliver your order promptly, please note that unforeseen circumstances such as weather delays or carrier disruptions may affect shipping times.
- We will do our best to keep you informed of any delays and provide assistance as needed.
Delivery Issues:
- If you encounter any issues with your delivery, such as lost or damaged packages, please contact us immediately.
- We will work with you and the shipping carrier to resolve the issue and ensure your satisfaction.
Holiday Shipping:
- During peak seasons or holidays, please anticipate potential delays in shipping due to increased order volume.
- We recommend placing your orders in advance to ensure timely delivery.
Shipping Restrictions:
- Some items may be subject to shipping restrictions due to their contents or destination regulations.
- We comply with all applicable laws and regulations regarding shipping and handling of restricted items.
Contact Us:
If you have any questions or concerns regarding our shipping policy or your order, please don't hesitate to contact our customer service team.
You can reach us via turiyacandles@gmail.com / +91-9019479274
Thank you for choosing Turiya for your candle needs. We appreciate your support and trust in our products.